Health protocols - Covid-19

Due to the current situation related to the action protocols and standards of good management and prevention practices, Rebel Viajes has followed the suggestions issued by the tourism and health authorities to guarantee compliance with the hygiene protocols of all suppliers with those of us who work.

We invite you to consult part of all the information that the authorities have recommended in the following extract that we have prepared, in this way you will be able to find out about the obligations that restaurants, hotels and other service providers must take care of, in addition to those that must be followed by passengers and tourists who make purchases on our website, if you wish to obtain more information in this regard, you can consult all the protocols and good practice guides that the authorities have prepared on the page of Sernatur.

Learn more about our operation and actions that allow us to offer a service with total flexibility and security!

Rebel Viajes Commitments | Covid-19

We have an online store that allows us to offer our services in a totally digital way, making it possible to reserve and pay online.
Our passengers receive much of the information and reservation vouchers they need in their email, excluding the need for physical vouchers.
We accompany our passengers before and during their experience, and we have 24-hour service at destination. We offer help if changes are necessary and/or security practices against COVID-19.

Take a look at these videos that explain the protocols that tourist services, accommodation and restaurants are practicing

Covid –19: symptoms, forms of prevention and hygiene practices

Covid-19 symptoms
Covid-19 protocols
Hand washing

Frequently asked questions related to protocols

The Ministry of Economy, Development and Tourism, together with the Undersecretary of Tourism and the National Tourism Service (Sernatur) – in line with the recommendations of the Ministry of Health, and international organizations in the tourism sector – developed various health protocols and guides of good management practices and prevention of the Covid-19 virus, which constitute guidelines, guidelines and guidelines that seek to prepare the tourism industry to operate safely once the health authority allows it. These protocols and/or good practice guides provide a guideline that, in addition to providing standardized criteria on suitable prevention and management measures, is intended to guide tourism service providers on their implementation, and thus generate the sanitary conditions that allow them to contribute to the reactivation of tourist activity when the health crisis is in a less complex stage. The invitation is for tourism service providers to adopt the various protocols and guides of good practices for the management and prevention of covid-19, for which they can access the protocols and guides of good practices that are published on the page of Sernatur.

Once the reopening of tourist services is allowed, depending on the Phase in which the respective locality is located, the competent health authorities may supervise the implementation of the appropriate security measures to prevent contagion, in accordance with what is established in Decree No. 4 of the Ministry of the Interior and Public Security that decreed a health alert in Chilean territory, the resolutions that provide the health measures that indicate the outbreak of Covid-19, all from 2020 of the Ministry of Health -in particular the exempt resolution 591- regarding the Government’s Step by Step plan, and finally, due to the powers contemplated by Supreme Decree No. 594 of the Ministry of Health, which approves the Regulation on basic sanitary and environmental conditions in places of worked.

The Sanitary protocols and/or guides of good practices for the operation of tourism companies, constitute measures, recommendations and guidelines for the sector, which have the approval of the health authority and/or competent authority, or have taken as a reference those that have been reviewed by it. Therefore, although these are recommendations, their objective is to protect the health of workers and tourists, so they must be complied with by tourism service providers, in order to offer safe services. It is noted that the vast majority of the prevention measures that are established in the protocols are obtained from the resolutions of the competent authority, the latter being legal regulations that are mandatory for all citizens of the country.
The set of protocols aimed at providers of tourist services of the type “Tourist Accommodation Services”, includes recommendations and general transversal guidelines for all types of tourist accommodation, except the Camping accommodation service, since, with respect to the latter, there is the Guide to Good Management and Prevention Practices for Camping.
The associative and coordinated work has been essential for the elaboration of the protocols and/or guides of good management and prevention practices. Regarding the implementation stage, this includes maintaining the dynamic of associative work, which may include the proposals of the unions related to the item, as well as the suggestions of experts in the field. The implementation of the protocols and/or guides of good management and prevention practices and the effectiveness of the applied measures must be permanently evaluated, correcting shortcomings in the implemented practices and adapting the measures to practice in order to increase their effectiveness, Therefore, the collaborative work between different interlocutors in the field will allow improvements in the implementation of the protocols.
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