Terms and Conditions
General conditions of service in Rebel Viajes
The terms and conditions indicated below regulate the access and use of the site www.rebelviajes.com property of Rebel Viajes SPA.
Identification of the parties:
From one side, Rebel Viajes SPA. With registered office at 420 Monseñor Fragnano street, Punta Arenas, Chile, Wholesale-Retail Travel Agency registered with Sernatur, telephone number +56 228 40 90 68 and email address [email protected].
And, on the other hand, the natural person, hereinafter User, who accesses the page to find out about and contract the services offered through our website.
The User declares that he is of legal age (that is, over 18 years of age) and has the legal capacity to acquire the services offered through the Website in accordance with these General Conditions, which he fully understands. However, an adult can make reservations that include minor passengers, taking into account the minimum ages required for the activities within the website. It is important to consider the information regarding the minimum age required before purchasing a service, since only passengers who comply with the provisions may carry out the activity.
The use of the Website implies an agreement between the User and Rebel Viajes, through which the latter expressly accepts full and unreserved adherence to each and every one of the General Conditions published by Rebel Viajes at the very moment in which the User accesses this portal, especially those established on the limitation of liability of both Rebel Viajes and any provider of tourist or travel services. Therefore, the User must carefully read the General Conditions on each of the occasions in which he intends to use the Website, given that they may have undergone modifications since the last time he accessed.
Access and use of User passwords
When registering on our Website, the User will have a username (his/her e-mail) and a password chosen by him/herself and which will later be communicated to him/her by e-mail.
The User is responsible for guarding and treating the password confidentially, preventing unauthorized third parties from accessing them. The User agrees to be responsible for the use and not loss of the User’s password provided by Rebel Viajes, as well as for the use of the User’s passwords by third parties.
Likewise, the User declares that all the information provided by him to access the Website and during its use, is true, complete and accurate and undertakes to keep it updated in the successive uses he may make of the services offered on the Website.
Information content and limitation of liability
The information contained in the Website is offered for the convenience of the User. The preparation and updating of information on offers, products or services, prices, routes, circuits, characteristics and any other data and relevant information about the products and services offered through the website, corresponds to the respective providers of products, services or organizers of combined trips. Working with local providers in each region to ensure that the experience is a unique, safe and personalized adventure, without Rebel Viajes being responsible for maintaining said activity.
Notwithstanding the foregoing, Rebel Viajes, in compliance with its standards of quality and comprehensive attention to the User, develops its best efforts in order to continually review the development of activities using its technology and qualified personnel; Despite this, such information is not exempt from exceptionally containing inaccuracies, misprints or any kind of material or arithmetical error generated involuntarily. Rebel Viajes does not guarantee the accuracy or reliability of the information or the content of the Website, and cannot be attributed any implication in the responsibility that was attributable to the service providers for the erroneous data provided by them for the commercialization of the services by means of the Website.
In particular, Rebel Viajes will be empowered to refuse any responsibility in the event of typographical or numerical errors with respect to which it would have operated with the diligence and immediacy required and in good faith both for its correction and to inform the User about it and refund any advance amounts in your case; This exemption from liability will be especially applicable in cases of acquisition of services in which a sale price is detected that is disproportionately out of step with the reasonable market value of the product and therefore notoriously erroneous for the perception of an average user.
Acquisition of products and services
Through the Website, the User has access to information on third-party products and services related to tourism and travel and, in certain cases, may make reservations and purchases of some of these products from the corresponding suppliers or organizers of combined trips from Rebel Viajes.
In particular, the sale to the User of combined trips and other tourist products and services through the Website will be carried out by Rebel Viajes, a travel agency that has the necessary permits and licenses to carry out its activity.
The contracting of services will be carried out in accordance with (i) these general conditions, (ii) the specific general conditions established for each type of service (flights, hotels, flight + hotel, trips, car rental, as well as any other available at any time on the Website), (iii) the particular conditions that could be established for the specific services contracted, as well as (iv) the corresponding applicable regulations.
The realization by the User of reservations or purchases of products or services of those providers or organizers of combined trips that the User chooses, will therefore be subject to the specific terms and conditions that such providers (which is the case, for example, of airlines, hotels and vehicle rental services in the ”Flight”, ”Hotels”, ”Flight+Hotel”, and Car modalities, by way of example but not limitation) or organizers of combined trips (in the case of cruises and/or trips combined) establish for each case, which will be shown on the payment screen and that the User must explicitly accept to finalize their reservation or purchase.
The User agrees to accept and respect the terms and conditions of purchase established by any provider or organizer with which he chooses to contract, including the payment of any amounts accrued and compliance with any rules and restrictions regarding the availability of rates, products or services.
The suppliers of products or services and the organizers of combined trips, each one within the scope of their respective obligations, will be responsible to the User for the fulfillment of the obligations derived from the regulations in force and the terms and conditions of sale of each one. of the products and services or combined trips that are contracted, without Rebel Viajes assuming any obligation or responsibility regarding those products or services that it does not provide directly.
All reservations made on our Website are recorded and therefore filed automatically in our system. Proof of this is the reservation confirmation page, where the customer is automatically informed of the reservation number or locator of the same as well as all the data of the same. In addition, the system automatically sends the customer’s email information about their reservation along with their locator number and all the instructions on how to pay and send their travel documentation. You are also always given a contact telephone number to answer any questions or queries.
The contract for the acquisition of services through the Website will be formalized in Spanish.
It is the power that the user has to cancel a contract in certain cases without the need to justify their decision or assume any penalty prior to carrying out the activity, the client will have the right to cancel at all times, provided that the anticipation with which If requested, comply with the respective activity cancellation and rescheduling policy, which can be accessed in the description of the website.
By virtue of the provisions of article 3º bis, letter b) of Law No. 19,496, Rebel Viajes expressly declares that due to company policies, no changes or refunds will be made in situations that do not comply with the respective cancellation policy. and rescheduling of each activity.
We understand that there may be various reasons why the customer should cancel or want to retract the purchase made. If the cancellation is made within the terms stipulated in the cancellation policy of the corresponding activity, Rebel Viajes will refund the total payment made to reserve. The cancellation policy is indicated in the description of the corresponding activity and in the booking confirmation Voucher. Any request for cancellation must be made exclusively by email to [email protected]. Any cancellation request made by any other means will not be considered.
Regarding the contractual situation of the Covid-19, the rescheduling with total flexibility of the services contracted according to availability during the year 2021 or until a new update of these general contracting conditions is extended exceptionally.
The provider can also cancel a reservation for its own reasons or force majeure. In this case, Rebel Viajes will contact the User via email to notify the cancellation and reschedule the reservation, or cancel it permanently.
If a refund is applicable, it will be made by bank transfer or the reverse of the payment, depending on the payment method with which the service reservation was made, within a maximum period of 72 hours.
If they do not show up at the exit, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the pending amounts unless otherwise agreed between the parties.
• In the event that the combined trip is subject to special economic contracting conditions, such as chartering planes, ships or special rates, the cancellation fees will be established in accordance with the conditions agreed between the parties.
The User agrees to pay for the contracted services or products by using one of the following means of payment that will be detailed on the payment page:
• Debit Cards (Visa Electron and Maestro) or Credit (Visa, Master Card or American Express). Paypal and Webpay
• Payment by transfer within 24 hours from the request for the services to the number provided to the User by Rebel Viajes.
The purchase of any product will only be effective at the time that Rebel Viajes charges the total amount of the trip in a valid manner on the credit card provided by the User, or the amount of said purchase is received with proof of the transfer, being able until that moment to be canceled by Rebel Viajes without the user having the right to any claim.
The fact of requesting a reservation implies the commitment on the part of the client to authorize the charge on the credit card that he provides. In the event that it is not possible to charge the credit card (rejected charge), the User accepts that Rebel Viajes will not issue the reservation made.
Once the payment of the trip has been made, Rebel Viajes will deliver the travel documentation to the client by sending it directly to their email address in the case of documents or electronic presentation vouchers, sending it by courier to the address or delivery address specified by the client during the hiring process.
After the formalization of the reservation, the User must review the content of the same in order to identify possible material errors in the introduction of data; To process your correction, call our reservation center during office hours from Monday to Friday from 09:00 to 19:00 or send an e-mail to [email protected], providing the identification data of the booking.
Copyrights, Trademarks, Software
All the contents of the website of rebelviajes.com, including content, trademarks, graphics, logos, icons, buttons, images and software, are the property of Rebel Viajes or its content providers and are protected by national and international industrial property regulations and intellectual.
The selection, compilation, ordering, programming, design and assembly of all the content of the Website is the exclusive property of Rebel Viajes and is protected by national and international industrial and intellectual property regulations. All software used on the Website is owned by Rebel Viajes or its software providers and is protected by national and international industrial and intellectual property laws.
Image right. At the time of accepting to participate in any of the activities, the User automatically and freely assigns the image rights in favor of Rebel Viajes, for the purposes that the brand requires, among which are its publication and dissemination, without temporary limit, mainly in videos and promotional images in media and supports such as the internet, social networks, catalogues, etc. In the event that the user does not wish to transfer the use of the image, they must explicitly notify [email protected].
General information, legislation and jurisdiction
Rebel Viajes reserves the right to modify, limit or cancel these General Conditions at any time.
In any case, the conditions that were in force when the client formalized the reservation, or the subsequent ones if they were more favorable for the interests of the consumer, will apply.
If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said clause or the part of it that is null or ineffective, subsisting the general conditions in everything else, having such disposition, or the part of it that was affected, as not placed.
Rebel Viajes reserves the right to deny or withdraw access to the Website, at any time and without prior notice, to those Users who fail to comply with these General Conditions or who misuse the services and content published on it.
These General Conditions will be subject to Chilean legislation. The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Punta Arenas, Chile.