This circuit has a high demand and there are dates on which quotas are sold out months in advance. Therefore, we recommend that you book as far in advance as possible as places are limited.

Services offered

• Accommodation in camping for individual reservations Paine Grande, Grey, Dickson and Los Perros and also for group reservations in Paine Grande.
• Lodging rooms with single beds in the Dickson, Grey and Paine Grande refuges.
• Food at Paine Grande, Grey and Dickson.
• Camping equipment (as additional services) in Paine Grande, Grey, Dickson and Los Perros: tents for a maximum of 2 people, individual mattresses and individual sleeping bags.
• Bed kit and towels as additional services in Paine Grande, Grey and Dickson refuges.

Glossary

• Standard Room: accommodation service in rooms available for closed groups, in bunk beds that includes a mattress cover, pillow and cover. Available at Paine Grande, Grey and Dickson refuges.
• Bed kit: made up of sheets and a blanket, offered as an additional service to the single bed.
• Meals: dinner service, breakfast, lunch or box lunch separately or full board, in that order. The full board service is delivered in the same refuge and cannot be separated between 2 sectors. In the event that the reservation considers food services in different refuge, these will be charged as separate services.
• Lunch: it is a single menu, with the option of a vegetarian menu (with indication in the reservation or prior registration until the day before before 3:00 p.m.). You must indicate at Reception the day before if you prefer to take the option of lunch or box lunch for the next day.
• Dinner at Paine Grande consists of a buffet with various options such as salads, meats, side dishes and desserts, while at Dickson y Grey it is a single menu served at the table.
• Christmas and New Year’s dinners include a buffet dinner accompanied by a glass of wine (available only at Dickson, Grey and Paine Grande).

Season

Given the current situation, the opening dates of our refuges and campsites have been modified: Paine Grande and Grey, from October 1, 2021 to April 29, 2022.

• Dickson, from November 2, 2021 to April 26, 2022, subject to weather conditions and future evaluation in coordination with the park administration and other operators.
• Los Perros, from November 3, 2021 to April 27, 2022, subject to weather conditions and future evaluation in coordination with the park administration and other operators.

Check-in and check-out times and services in general

• Check-in from 01:00 p.m.
• Check-out at 09:00 a.m.

Service hours:

Paine Grande Refuge and Camp

• Reception: 07:00 a.m. a 10:00 p.m.
• Minimarket: continuous hours from 07:00 a.m. to 10:00 p.m.
• Bathrooms: 24 hours
• Showers: 12:00 p.m. to 10:00 p.m.

Grey Refuge and Camp – Dickson and Perros Camp

• Reception: 07:00 a.m. a 10:00 p.m.
• Minimarket: from 08:00 a.m. to 10:00 a.m. and from 02:00 p.m. to 09:00 p.m.
• Bathrooms: 24 hours
• Showers: from 08:00 a.m. to 10.00 a.m. and from 05:00 p.m. to 08:00 p.m.

Although we do not offer services outside of the established hours, our team will always be on the lookout in case you need or require us to provide you with help in a particular case.
The schedules can be modified, so it is important to confirm at each reception.

Reservation process

To make reservations you must send an email. Each reservation must specify the following data that will be requested from the Operator or Travel Agency:
– Name of the guest or group.
– Name of the refuge or campsite.
– Total number of guests (including guides and staff).
– Nationality. o Passport number / ID / RUT.
– Type of currency in which it should be invoiced.
– Dates of permanence (in and out).
– Additional services required by guests.
– Inform if the guides and/or staff are Chilean, since in this case they must present a separate voucher and invoice in pesos (invoice affects).

You will receive by mail a confirmation of the request containing a Reservation Number. Only with this number and email, the request made can be considered as confirmed. This also applies to modifications and/or cancellations.
It should be considered that a reservation modification could cause a change in the final value to be paid.

Refuges and campsites do not receive or process reservations directly.
Foreign clients who are required to present their passport and entry card to the country (original and valid validity date), at the time of check-in so that they can make use of the tax exemption. In the event that these documents are not presented, you must pay the IVA difference (19%) directly at the refuge or campsite reception.

Vouchers

This document must clearly specify: reservation code, name of the guest or group, days of stay indicating the entry (check-in) and exit (check-out) and the detail of the confirmed services. Amended, adulterated or photocopied vouchers will not be accepted. A voucher must be presented for each establishment and it must be differentiated if it is for camping or refuge. For example, for a group with services in Paine Grande, a voucher must be issued for shelter and one for camping in case they have contracted services in both sectors. Vouchers are nominative and non-transferable.

Blocks – Individual or group

Reservations must be paid in full up to 45 days before the entry of passengers.

For cancellations, reduction in the number of guests, changes in services or date changes less than 45 days before check-in, 100% of the original reservation will be charged.

At least 30 days before check-in, the agency / tour operator must send us the complete guest data form with all the information requested therein. Reservations made less than 45 days before check-in have an extension of up to 2 business days from the initial confirmation of the reservation to cancel or modify without charge and to pay 100% of the reservation. After this period, any modification or cancellation will be charged in full. Reservations are nominative and non-transferable.

Notwithstanding the foregoing, in the case of groups, series or blocks, reserves the right to modify the payment conditions, along with the dates, terms and amounts to be paid, which will be informed at the time of confirming the reservation. In order to know the status of the blockages, you can request an update from the Operator or Travel Agency and quotas may be requested if you need them.

Prepayment will be required for all confirmed reservations. If these are not paid on the dates stipulated in the confirmation, the right to cancel or cancel the reservation is reserved.

No show or no presentation

When the reservation is made through a Tour Operator or Travel Agency and a passenger does not show up at the refuge or campsite, it will be considered a No Show and an invoice will be issued in national currency for the total amount of the reservation.

If the reservation has been made in dollars, an invoice will be issued in national currency for the total amount of the reservation at the exchange rate observed on the day of check-out plus IVA. The agency or tour operator must pay the difference for this tax.

If a passenger does not show up on the day of their reservation at the refuge or campsite, the right to dispose of the reserved spaces will be reserved to re-market them.

If the guest has a reservation for more than one night, failure to show up on the first day of their reservation will automatically cancel their entire stay, with the exception of those who inform via email that they will arrive the next day (the first night is also lost). This applies to cancellations after the deadline and/or No Show.

Responsibilities

The company is not responsible for additional costs for modifications or cancellations of reservations, nor expenses generated by losses or delays in passenger air, land, lake or maritime transportation services. Likewise, Vértice S.A. is not responsible for loss of documents or personal property of the passenger on his trip or during his stay in our refuges and campsites. It is the responsibility of each person to carry out a preventive medical check-up, prior to an activity, excursion, trekking, etc., to ensure that their health is in good condition and is compatible with the activity to be carried out.

The company is not responsible for accidents on the way or on the trails, or in places that are not related to its facilities. Any liability that the company may have must be accredited by means of an enforceable judicial sentence. Although the distances and degrees of difficulty of the walks on the trails are indicated, it is the responsibility of the guest to read them and know what their limitations are, as well as to bring the appropriate equipment for an optimal development of these. At the same time, it is the responsibility of the passengers to find out from Conaf about the closing and opening hours of the trails, the need for a guide during the low season, as well as the internal regulations of the Torres del Paine National Park.

Covid-19 Clause

Acts of the Authority
In the event that a passenger must cancel their trip outside the cancellation period (45 days before check-in), due to an Act of the Authority such as: changes in air, land and / or lake transfers or closure of national or regional borders due to COVID-19, it can be rescheduled without penalty until the 2022 – 2023 season (maximum date of stay April 30, 2023).

In case of contagion of the passenger
In the event that a passenger must cancel their trip outside the cancellation period (45 days before check-in) due to the spread of the COVID-19 virus, the affected passenger must present a medical certificate to be able to reschedule without penalty until the 2022 season – 2023 (maximum date of stay April 30, 2023).

In the event that the new reservation date coincides with December 24 or December 31, the value of the dinner service or full board for Christmas or New Year must be paid, with the values of the new season.

In the event that the new reservation date coincides with December 24 or December 31, the value of the dinner service or full board for Christmas or New Year must be paid, with the values of the new season.

In case of suspicion of contagion during the stay
If a situation arises in which a passenger is suspected of being infected or is in close contact with COVID-19, following the regulations of the Chilean Health Seremi, they must remain in isolation until they can be transferred to the Puerto Natales hospital. to be checked.

In the event that due to this situation the stay must be extended or additional services must be taken to those contracted, these expenses must be paid directly by the passengers (with RACK rate) unless the agency takes care of these additional expenses ( applying CONFIDENTIAL rate).

Additional services

When the services of a tent, mattress or sleeping bag are requested, the user or the guide, as a representative of the travel agency or tour operator, must deliver in custody some official document proving their identity, for as long as they do use of the service or, failing that, a Transbank Voucher as a guarantee with an amount withheld through the credit card.

In the event that the tents, sleeping bags or mats are damaged or destroyed, the user will be responsible for each of them, and must pay the company the following amounts:

Replacement values of damaged goods*

• Tent: CLP$400.000
• Pad: CLP$20.000
• Sleeping bag: CLP$100.000

Repair of goods*

• Tent: CLP$20.000
• Sleeping bag: CLP$20.000

*Unit values in Chilean pesos with IVA included

At the time of check-out, the administrator, sub-administrator or person in charge of the campsite will assess the state of the property, according to which they will determine if it is destroyed, has been lost or damaged and to what degree, and will report the total value to cancel by user.

Check the Terms and Conditions of our website.